Gorgias Updates

Intents feedback removal

by Dombi Botond
The intents dropdown present on ticket messages will no longer allow for providing intent feedback. Instead, it will only show the detected intents. In addition, the detected intents and other actions will collapse into a single dropdown
Improvement

Web notifications are saved in your notification center

by Charles Jacquet
Improvement
From now on, notifications will require the user to click or dismiss them, instead of disappearing on their own! That means that if you you missed a notification, you can now still retrieve it in the notification center of your computer!
Web notifications are saved in your notification center

New notification: New assigned ticket

by Charles Jacquet
Improvement
We have released a new notification: New assigned ticket! When using Gorgias, you will see (and hear) this notification when a ticket is assigned to you. This will hopefully help you respond faster to your customers. Quick reminder: To
New notification: New assigned ticket

Subsequent actions in quick response flows

by Roman Fayzullin
We are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chat✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the
Improvement

Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru
Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
New feature
Improvement

New macro organizing options

by Romain Charbit
We’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
New feature
Improvement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
New detailed view for third party apps

Reopening tickets when a message was not sent

by Clément Sirieix
Currently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
Developers
Improvement

Remove tags from rules

by Mathias Ngo
You can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”
Developers
Improvement