Intents feedback removalThe intents dropdown present on ticket messages will no longer allow for providing intent feedback. Instead, it will only show the detected intents. In addition, the detected intents and other actions will collapse into a single dropdown
Web notifications are saved in your notification centerFrom now on, notifications will require the user to click or dismiss them, instead of disappearing on their own!
That means that if you you missed a notification, you can now still retrieve it in the notification center of your computer!
New notification: New assigned ticketWe have released a new notification: New assigned ticket! When using Gorgias, you will see (and hear) this notification when a ticket is assigned to you. This will hopefully help you respond faster to your customers. Quick reminder: To
Subsequent actions in quick response flowsWe are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chat✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the
Customize your Customers and Orders via suggested Shopify TagsTagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
New macro organizing optionsWe’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
New detailed view for third party apps
ImprovementHere at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
Reopening tickets when a message was not sentCurrently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
Remove tags from rulesYou can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”