Use help center and contact forms in your rules & views We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources.
We've heard you loud and clear! 🚀 We're happy to announce an
Introducing Voice Call Events 🌟We’re excited to elevate your new voice ticket layout with the addition of voice call events.
What is the key improvement?
You can now track the progress of each voice call through detailed event logs. Quickly identify who answered, and
Chat transcript improvements 📝Great news!
Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it.
❓ What’s new
Campaigns just got a visual polish! 🧼Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal.
What changed, exactly?
Chat Campaigns now have an updated design
Introducing our new Voice Ticket Layout! 🎉 Introducing our new and improved layout for voice tickets 🎉
🔍 Key Improvements:
Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance.
Major upgrade: Easily embed a Help Center on your website!The Help Center has always been a powerful tool for customer self-service and automation. But it just got a massive improvement: You can now easily embed your Help Center directly on your store in just a few clicks!
Why embed your Help
Meet the rebranded Automation Add-on: Automate ⚡ We’re thrilled to announce that the Automation Add-on is now Gorgias Automate.
In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of
Two new customization options for Chat!Great news! You can now customize your Chat in two new ways:
🖼️ Choose between your logo (new!) or a text title in your Chat header
🎨 Choose between solid (new!) and gradient colors for the Chat background
You spoke, we listened. We’re
One-Touch Tickets metric is back 😍We're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce