Gorgias Updates

www.gorgias.com

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Sending Discount Codes from Gorgias ticket messages

by Bogdan Tănase, Engineering Manager

You can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount

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⛵️ Navigate new Settings with breeze

by Manuel Colasante

👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them

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Chat contact form is now enabled for everyone

by Joris La Cancellera, Software Engineer

The Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when

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Shopper’s activity in chat ticket view

by Juan Carlos Quintero, Software Engineer

Ever had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent

Shopper’s activity in chat ticket view

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Estimated wait time in the chat

by Roman Fayzullin

👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated

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Redesign of the mandatory email capture in the chat

by Roman Fayzullin

If you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and

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✨ Standalone self-service portal!

by Matthieu Bresson

We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat

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New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond

🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.

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Introducing chat offline! 💬✨

by Joris La Cancellera, Software Engineer

Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!

Introducing chat offline! 💬✨