timestamp1716980392935Channel filter on Automate Statisticsby Narcisa Minca, Full Stack DeveloperWe are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain
timestamp1716279459302AI Agent and bugfixes come to Automate Statisticsby Matthieu BressonOur Automate statistics pages just got some love: If you are part of the beta for AI Agent, you should now see AI Agent automated interactions in your Automated interactions by feature dashboard, which should help you visualize the impact
timestamp1714687645219📊 Improved Busiest Times Reportby Charles JacquetAnnouncementImprovementWe have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more
timestamp1714677900601Unique Discount Codes for Campaignsby Nicolae GodinaNew featureConvertIntroducing Unique Discount Code for Convert Campaigns! With this new feature, you can seamlessly incorporate unique discount codes directly into your Convert campaigns. Each visitor will now receive a single-use discount code, rather
timestamp1714406329333🔎 Search Match Highlightingby Charles JacquetWe're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the
timestamp1714402197856AI-generated articles available for BigCommerce, Magento, and WooCommerce storesby Jordan Miller, Product Marketing Manager - AutomateWe’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked
timestamp1713190452733Column headers remain in place when scrolling in a Viewby Agent Experience TeamViews provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias
timestamp1712847420000Mobile Exit Intent Trigger Improvementby Matilda LeeExciting news for brands with high mobile traffic! We’ve improved our mobile exit intent trigger. Now, mobile shoppers will encounter the exit intent campaign if they exhibit behavior suggesting an attempt to close the browser, like
timestamp1712054649376Error management for HTTP step in Flows ✅ by Ricardo de Arruda, software engineerIn the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the
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