Self-Service - Order details pageWe are happy to announce that we have improved the order details your customers can see when using self-service on your website. Now, customers can quickly get a summary of all the important information regarding their order directly from
Configuring the chat with query parametersAs of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available: gs_open_chat opens the chat as soon as the page
Twitter Direct MessagesWe are happy to announce that we now support Direct Messages for our Twitter integration. Advanced and enterprise customers can now receive and respond to Twitter direct messages from within Gorgias! How can I get started? Navigate to any
Enable self-service on specific chats onlyAre you interested in using our self-service portal but don’t want to enable it for all chats? You can now easily enable or disable the portal for specific chats. How to enable or disable self-service for a specific chat Go to a specific
Twitter integration for Advanced customersWe are happy to announce that we have released our Twitter integration for advanced customers! Advanced and enterprise customers can now receive and respond to mentions, replies to their Tweets, and quote-tweets from within the helpdesk!
Support for UK, Australian, and French numbersNow you can create the United Kingdom, Australian, or French phone numbers in the Gorgias Phone integration. How I can create an international phone number? UK/Australia To acquire a UK/Australian number, visit Settings → Integrations →
Contact Us section in the Help CenterYou can now add a “Contact Us” section to the home page of the help center. It is made up of cards, where you can provide all necessary information on how to reach your support team. There are 3 types of cards representing different
New interval options for sending your Satisfaction SurveyRecently, many of you asked for new interval options for sending s atisfaction surveys and we heard you🎉 In addition to previous options, you can now schedule surveys to be sent after: 5 minutes ⏱️ 30 minutes ⏱️ 1 hour ⏱️ 4 hours ⏱️ 6
Chat available in the Help CenterDo you have a Gorgias Chat set up on your website and a Gorgias Help Center? As of today, you will be able to connect your chat to your help center to improve communication with your users. How to Go to your help center’s preference tab.