Gorgias Updates

Configuring the chat with query parameters

by Matthieu Bresson
As of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available: gs_open_chat opens the chat as soon as the page
New feature
Announcement

Twitter Direct Messages

by Ionut Zamfir, Software Engineer
New feature
Announcement
We are happy to announce that we now support Direct Messages for our Twitter integration. Advanced and enterprise customers can now receive and respond to Twitter direct messages from within Gorgias! How can I get started? Navigate to any

Enable self-service on specific chats only

by Nicolas Garnier, Product Manager
Are you interested in using our self-service portal but don’t want to enable it for all chats? You can now easily enable or disable the portal for specific chats. How to enable or disable self-service for a specific chat Go to a specific
Announcement
New feature

Twitter integration for Advanced customers

by Ionut Zamfir, Software Engineer
New feature
Announcement
We are happy to announce that we have released our Twitter integration for advanced customers! Advanced and enterprise customers can now receive and respond to mentions, replies to their Tweets, and quote-tweets from within the helpdesk!

Support for UK, Australian, and French numbers

by Illia Petrov
Now you can create the United Kingdom, Australian, or French phone numbers in the Gorgias Phone integration. How I can create an international phone number? UK/Australia To acquire a UK/Australian number, visit Settings → Integrations →
Developers
Announcement
New feature

Contact Us section in the Help Center

by Roman Fayzullin, Software Engineer
You can now add a “Contact Us” section to the home page of the help center. It is made up of cards, where you can provide all necessary information on how to reach your support team. There are 3 types of cards representing different
New feature

New interval options for sending your Satisfaction Survey

by Walid El M'Selmi, Software Engineer
Improvement
Recently, many of you asked for new interval options for sending s atisfaction surveys and we heard you🎉 In addition to previous options, you can now schedule surveys to be sent after: 5 minutes ⏱️ 30 minutes ⏱️ 1 hour ⏱️ 4 hours ⏱️ 6

Chat available in the Help Center

by Matthieu Bresson, Software Engineer
Do you have a Gorgias Chat set up on your website and a Gorgias Help Center? As of today, you will be able to connect your chat to your help center to improve communication with your users. How to Go to your help center’s preference tab.
Developers
New feature

Interactive Voice Response (IVR) Phone Integration

by Samy Laumonier
New feature
We’ve just released a huge new feature for the Gorgias phone! You can now create a Gorgias IVR (Interactive Voice Response) Phone Integration. This phone number will provide the caller with a menu of customizable options which can be