Twitter integration for Advanced customersWe are happy to announce that we have released our Twitter integration for advanced customers! Advanced and enterprise customers can now receive and respond to mentions, replies to their Tweets, and quote-tweets from within the helpdesk!
Support for UK, Australian, and French numbersNow you can create the United Kingdom, Australian, or French phone numbers in the Gorgias Phone integration. How I can create an international phone number? UK/Australia To acquire a UK/Australian number, visit Settings → Integrations →
Contact Us section in the Help CenterYou can now add a “Contact Us” section to the home page of the help center. It is made up of cards, where you can provide all necessary information on how to reach your support team. There are 3 types of cards representing different
New interval options for sending your Satisfaction SurveyRecently, many of you asked for new interval options for sending s atisfaction surveys and we heard you🎉 In addition to previous options, you can now schedule surveys to be sent after: 5 minutes ⏱️ 30 minutes ⏱️ 1 hour ⏱️ 4 hours ⏱️ 6
Chat available in the Help CenterDo you have a Gorgias Chat set up on your website and a Gorgias Help Center? As of today, you will be able to connect your chat to your help center to improve communication with your users. How to Go to your help center’s preference tab.
Interactive Voice Response (IVR) Phone IntegrationWe’ve just released a huge new feature for the Gorgias phone! You can now create a Gorgias IVR (Interactive Voice Response) Phone Integration. This phone number will provide the caller with a menu of customizable options which can be
Forward incoming calls to agents' phone numbersYou can now take Gorgias calls on any physical device, including mobile phones or landlines, via call forwarding How does it work? Call forwarding works on an agent-by-agent basis. This means that each individual agent can add a specific
Sending product links from Gorgias ticket messagesHere at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, you can now easily send links to your products pages in Shopify directly from the ticket
Create a custom greeting message your phoneYou can now create a custom message that will be played whenever a customer makes an inbound call to your Gorgias phone number. How can I add a custom greeting message? In your phone settings, select the tab titled: Greeting Message. Select