Gorgias Updates

Delay actions in rules based on customer activity

by Victor Suo
New feature
You’ve asked for it. We built it. 🔥 You can now delay rule actions on a ticket with a new trigger condition: when a ticket gets unsnoozed. The new rule trigger is called ticket snooze delay ends. Here’s how you can use it to delay actions:
Delay actions in rules based on customer activity

Improvements to rules

by Romain Charbit & Victor Suo
Improvement
We’re making some quality of life improvements to rules! 💖 does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed
Improvements to rules

Update in ReCharge widget links

by Maxime Landry
Until today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. That’s no longer the case! ✨ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to
Developers
Improvement

New "Add Internal Note" action for rules

by Romain Charbit, Software Engineer
New feature
We added a new action to rules: Add Internal Note. This action lets you add an internal note automatically to a ticket in reaction to an event. This way you can, for example, improve your assignment workflow by automatically and
New "Add Internal Note" action for rules

View sections on the mobile app

by Nikola Mijović, Senior Software Engineer
We’ve implemented view sections in our mobile app! ✅ You will now be able to see the same view organisation that you have set up in the web app with the ability to scroll the navigation bar and collapse sections. Until now, accessing views
New feature

Statistics on message intents

by Mathias Ngo
New feature
We added a new report in your statistics pages 🔥. We now offer a dashboard on detected & reported message intents! This dashboard will allow you to track what your customers wants and needs, and detect the most recurring inquiries. It can
Statistics on message intents

Shopify customer and order editable tags lists

by Maxime Landry
We added the possibility to edit customers and orders tags lists directly from your Shopify widget in Gorgias Helpdesk. Once your edition is over, all your tags will be synchronised with Shopify. You can add/ remove and move this field as
Developers
New feature

Date picker dropdown redesign

by Xuan-Thi Nguyen
Improvement
We refreshed the look of our date pickers with new calendar designs! 👩‍🎨 This is one of the first steps towards providing you a neater interface throughout the help desk. Date pickers are used in the Snooze ticket feature and the
Date picker dropdown redesign

Filter all statistics reports by integrations

by Jean Jacobi
Improvement
👋 We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. 🎉📱 This should help you to get more insights on how your support tickets are handled per integration, as an example, it
Filter all statistics reports by integrations