Gorgias Updates

Snooze actions in macros and rules

by Mathias Ngo
We’ve added snoozing tickets to the available list of actions in rules and macros. This new feature allows to automatically snooze tickets by setting rules and macros, just as you did any other action. Check-out the behavior for rules👇 And
Improvement

Filter improvements on statistics pages

by Xuan-Thi Nguyen, Front-end developer
Improvement
We fine-tuned the statistics pages by adding an option to toggle all displayed items in your filters in one click 🎉, and by enabling team selection on top of your agents. This is the first step to ease navigation through our built-in
Filter improvements on statistics pages

New channel: Instagram Mentions

by Ionut Zamfir
New feature
We’ve added a new channel to our Facebook integrations! You can now get your Instagram page mentions in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable Instagram mentions.
New channel: Instagram Mentions

Zendesk Continuous Synchronization

by Gorgias Team
New feature
We've added a new feature for continuous synchronization of Zendesk tickets, comments and macros! 🎉 This option will be enabled by default right after initial import being finished. To deactivate this feature, simply go back to the...
Zendesk Continuous Synchronization

Integrations REST API documentation

by Julián Pérez
After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...
developers
Improvement