Gorgias Updates

New channel: Facebook recommendations

by Mehdi Dellagi
New feature
We've added a new channel to our Facebook integrations! You can now get your Facebook page customers recommendations in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable...
New channel: Facebook recommendations

Editable reply threads for email messages

by Gorgias Team
We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...
Improvement

Improved shipping line selection in Shopify actions

by Gorgias Team
We just released an improvement of our "Create order" and "Duplicate order" Shopify actions! We now fetch the available shipping rates via the Shopify API, so that you can quickly add a shipping line, as you can see on this screenshot...
Improvement

Display product inventory in Shopify actions

by Gorgias Team
In the "Create order" and "Duplicate order" Shopify actions, we now display the number of products in stock (green when available, red when empty or pending replenishment): When you search for a product (on the right side) In the order...
New feature

Message failure pop-up notification improvement

by Mehdi Dellagi
Improvement
We have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...
Message failure pop-up notification improvement