Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Display product inventory in Shopify actions

by Gorgias Team

In the "Create order" and "Duplicate order" Shopify actions, we now display the number of products in stock (green when available, red when empty or pending replenishment): When you search for a product (on the right side) In the order...

Message failure pop-up notification improvement

by Mehdi Dellagi

We have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...

Message failure pop-up notification improvement

View sections

by Gorgias Team

We are making some changes to the views navigation sidebar. Views can now be organised in sections (collapsable groups of views). Until now you were able to see dozens of them in a single place, moving forward you will find be able to...

View sections

Display an event when unread chat messages are sent by email

by Gorgias Team

We now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...

Location of customer on Chat

We have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...