Gorgias Updates

www.gorgias.com

One-Touch Tickets metric is back 😍

by Felipe Gonçalves, Product Marketing Manager

We're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce

One-Touch Tickets metric is back 😍

Say hello to Gorgias Multi-language Chat ⭐

by Felipe Gonçalves, Product Marketing Manager

Hello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –

Say hello to Gorgias Multi-language Chat ⭐

Ticket Fields Report

Ticket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time. Get a concise high-level insights with Ticket Fields Report The Ticket Fields Report is an

Ticket Fields Report

Duplicate Flows to another store 💪

by Itay Elgazar

If you have multiple store integrations, duplicating Flows just got much easier! You can now duplicate a Flow from store to another 🎉. Previously duplicating Flows was only possible within the same store. 💡 How does it work? Head over

Order Management in Contact Form

by Ulad Ramanovich

We are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order

Order Selection in Flows for Help Center and Contact Form

by Matthieu Bresson

We are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order

Statistics Improvements: Including messages sent via API and fixing a bug that included some internal-notes in metrics

by Gorgias Support

Here's a concise overview of some recent technical improvements: Public messages sent via API are now included in metrics computation. We are including these messages to better reflect the impact of all the tools you use on the customer

Coming soon: Tickets Sidebar’s new look!

by Felipe Gonçalves, Product Marketing Manager

We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and

Variables in Flows

by Jan Szybowski

🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.