Gorgias Updates

Ticket Fields Report

by Asta, PMM
Announcement
New feature
Ticket Fields Report โ€” your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time. Get a concise high-level insights with Ticket Fields Report The Ticket Fields Report is an

Duplicate Flows to another store ๐Ÿ’ช

by Itay Elgazar
If you have multiple store integrations, duplicating Flows just got much easier! You can now duplicate a Flow from store to another ๐ŸŽ‰. Previously duplicating Flows was only possible within the same store. ๐Ÿ’ก How does it work? Head over
Improvement

Order Management in Contact Form

by Ulad Ramanovich
We are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form ๐ŸŽ‰ To take advantage of it, just enable Order
Announcement
New feature

Order Selection in Flows for Help Center and Contact Form

by Matthieu Bresson
We are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well ๐ŸŽ‰ To take advantage of it, just enable your Flows containing an Order
Announcement
New feature

Statistics Improvements: Including messages sent via API and fixing a bug that included some internal-notes in metrics

by Gorgias Support
Here's a concise overview of some recent technical improvements: Public messages sent via API are now included in metrics computation. We are including these messages to better reflect the impact of all the tools you use on the customer
Improvement

Coming soon: Tickets Sidebarโ€™s new look!

by Felipe Gonรงalves, Product Marketing Manager
Weโ€™re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
Announcement
New feature

Variables in Flows

by Jan Szybowski
๐ŸŽ‰ Introducing variables in Flows! ๐Ÿค– We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
Announcement
New feature

Statistics Improvements: standardized Messages sent definition and fixed Agents report bug

by Charles Jacquet
Here's a concise overview of some recent technical improvements: Messages sent in the Live Agents report now excludes internal notes We have changed the way the Messages sent metric in the Live Agents is computed to match the definition
Improvement

Auto-Embedded Contact Forms

by Kyrylo Chebotarov, Senior Software Engineer
๐ŸŽ‰ Exciting News! ๐ŸŽ‰ Introducing our new Auto-Embed Contact Form Solution - your one-click ticket to effortlessly adding contact forms to your website without breaking a sweat! ๐Ÿ˜… Remember when we introduced the Contact Forms feature?
Announcement
New feature