New Customer Timeline Button LocationCustomers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.
Order Selection in Flows🎉 Introducing Order Selection step in Flows! 📦
In case you're not familiar, see our Flows announcement.
We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.
Introducing Agents Performance Report: New enhancements!We’re thrilled to announce the enhanced version of the Agents Performance report, a new Statistics report that lets you assess your agents’ productivity and efficiency in one place.
What is the Agent Performance report?
Chat widget 1-click installation for Shopify enhancementWe’ve improved the 1-click installation for Shopify feature to ensure better stability!
Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your
Introducing Custom Voicemail for Outside Business Hours! We are excited to introduce the ability to set a custom voicemail outside business hours for Gorgias voice 🎉
Here's how it works: With this new feature, you can set up tailored voicemail messages that will greet callers when they call
New ⬅️ and ➡️ arrows to navigate between tickets quicklyAt Gorgias, we strive to make the agent experience as fast and intuitive as possible. We’ve heard your feedback that providing a quick way to navigate from ticket-to-ticket is a crucial part of a great support experience. Today, we are
Introducing Flows!We’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support!
What are Flows?
Flows are automated conversations that assist shoppers with personalized guides, recommendations, and
Improved Snooze Button LocationGorgias’ Snooze feature is commonly used when an agent is waiting on a customer’s reply and doesn’t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is
Improved Agents performance reportA revamped Agents report
We are happy to announce that we have overhauled entirely the Agents report to surface more information and make it easier for you to assess the effectiveness and efficiency of your team! 🥳
All the metrics now