New ⬅️ and ➡️ arrows to navigate between tickets quicklyAt Gorgias, we strive to make the agent experience as fast and intuitive as possible. We’ve heard your feedback that providing a quick way to navigate from ticket-to-ticket is a crucial part of a great support experience. Today, we are
Introducing Flows!We’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support!
What are Flows?
Flows are automated conversations that assist shoppers with personalized guides, recommendations, and
Improved Snooze Button LocationGorgias’ Snooze feature is commonly used when an agent is waiting on a customer’s reply and doesn’t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is
Improved Agents performance reportA revamped Agents report
We are happy to announce that we have overhauled entirely the Agents report to surface more information and make it easier for you to assess the effectiveness and efficiency of your team! 🥳
All the metrics now
Campaigns list refinementsWe're thrilled to share some amazing updates to our Campaigns List that will supercharge your workflow:
🔍 Smart Search: Find campaigns in a flash with our new search function.
🔘 Effortless Filters: Easily filter campaigns by active or
Introducing Chat's new look! After months of hard work, we are gradually rolling out in the next weeks a refreshed Gorgias Chat interface so shoppers can navigate & get answers more easily!
Improved Customer Experience: We've polished micro-interactions and refined
Preview mode for automation features in Chat & Helpcenter💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out!
We are pleased to announce that now
Introducing Gorgias’ Updated Look!As part of our efforts to make your experience even better, we are happy to introduce Gorgias’ updated look to make it easier to read text. Please note that this is not a setting that is configurable. But that's not all – our new look is a
Show or hide the chat on preferred URLsWe are really excited to announce that you will now be able to control where your chat appears on your website by specifying your preferred URLs 🙌
Head over to the Installation tab of your chat settings, then open the 1-click