Gorgias Updates

Improved Agents performance report

by Maciej Mikulski, Senior Front-End Engineer
Improvement
A revamped Agents report We are happy to announce that we have overhauled entirely the Agents report to surface more information and make it easier for you to assess the effectiveness and efficiency of your team! 🥳 All the metrics now

Campaigns list refinements

by Robert Pamfile
We're thrilled to share some amazing updates to our Campaigns List that will supercharge your workflow: 🔍 Smart Search: Find campaigns in a flash with our new search function. 🔘 Effortless Filters: Easily filter campaigns by active or
Announcement
Improvement

Introducing Chat's new look!

by Lenaïg Le Guennec, Product Manager
After months of hard work, we are gradually rolling out in the next weeks a refreshed Gorgias Chat interface so shoppers can navigate & get answers more easily! Improved Customer Experience: We've polished micro-interactions and refined
Announcement

Preview mode for automation features in Chat & Helpcenter

by Ulad Ramanovich
💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out! We are pleased to announce that now
Announcement
New feature

Introducing Gorgias’ Updated Look!

by Xuan-Thi Nguyen, Front-end developer
Announcement
Improvement
As part of our efforts to make your experience even better, we are happy to introduce Gorgias’ updated look to make it easier to read text. Please note that this is not a setting that is configurable. But that's not all – our new look is a

Show or hide the chat on preferred URLs

by Dombi Botond
We are really excited to announce that you will now be able to control where your chat appears on your website by specifying your preferred URLs 🙌 Head over to the Installation tab of your chat settings, then open the 1-click
Announcement

New autoresponder with article recommendations ✨

by Ricardo de Arruda, software engineer
With our new autoresponder feature, you can reply to common customer questions with relevant help center article suggestions. Our AI detects customer questions in incoming emails, auto-replies with relevant articles from your help center,
Announcement
New feature

Initiate or restart conversations at any time with WhatsApp Message Templates

by Andrei Don, Denisa Dumitru, Adrian Ursu, Teodor Zait
Announcement
New feature
We are excited to announce our support for WhatsApp Message Templates! 🎉 Using this new feature, you can now initiate or restart conversations with shoppers outside the 24-hour conversation window! What are WhatsApp Message Templates?

Support Performance Overview is out of beta!

by Charles Jacquet
Announcement
Improvement
Today is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's