Automatically save new draft ticketsStarting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one.
Note that for the moment, you can keep one draft at
Create Ticket Fields from CSVCreating Ticket Fields is now even easier!
We’re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file!
To do so, when editing or creating a dropdown field, simply click the Import From CSV
Chat Widget Creation Wizard 🔮We are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
Shopify Refund: the shipping cost is zero by default 🛍We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default.
We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default
🔎 Spotlight search now features recent itemsWe're adding a new feature to the Spotlight search! 🎉
The tickets and customers you have accessed over the past days now appear as recent items when you open the Spotlight search.
This will enable you to quickly go back to a ticket or
Upgraded order tracking experience!We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center.
To ensure that your
Introducing Phone Number Migration for WhatsApp Integration with Gorgias!We're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard.
Why should I migrate?
Migrating your phone number will
BigCommerce: Duplicate Order action🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias.
Create an exact duplicate of an existing order or make some edits if needed:
Add or remove products from an
Font customization for the Chat Widget 🙌Now you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style.
So, what are you waiting for? Get