⭐️ Tickets can now be excluded from CSATWe are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros!
We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
💸 Shopify Refund: default quantity is now set to 0You asked, and we delivered! 🥳
We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!
Improvements on the Chat widget dimensionsWe’re making a few adjustments to the dimensions of the widget.
The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation
New Autoresponder - Automate return request emails ✨With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
Say Goodbye to Phone Number Limitations!We have removed phone number limitations for basic, pro, advanced, and enterprise plans!
Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type.
✨ New app store ✨Happy new year everyone! We wish all the best for this year to come.
As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆
The number of apps that help you achieve your goals in Gorgias keeps growing. We want you
Tone of voice for the chat 📣We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel!
This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a
Chat Video sharing support 🎬A picture is worth a thousand words.
So what's a video worth?! 🎥
We are happy to announce the support of videos embedded in chat messages and campaigns.
How does it work?
You can find the share video button inside the video
Agent Availability Status in the User's PageWe are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page.
This feature will help provide a real-time view of your team and their availability, which will help teams