Gorgias Updates

⭐️ Tickets can now be excluded from CSAT

by Mateusz Misiak
New feature
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros! We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey

💸 Shopify Refund: default quantity is now set to 0

by Deniss Kozickis
You asked, and we delivered! 🥳 We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!

Improvements on the Chat widget dimensions

by George Chetreanu, Engineering Manager
We’re making a few adjustments to the dimensions of the widget. The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda
With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
New feature

Say Goodbye to Phone Number Limitations!

by Mehdi Dellagi, Software Engineer
We have removed phone number limitations for basic, pro, advanced, and enterprise plans! Now, any merchant using Gorgias can add any number of phone lines to their account for no additional cost, regardless of plan and number type. To

✨ New app store ✨

by Manuel Colasante
Happy new year everyone! We wish all the best for this year to come. As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆 The number of apps that help you achieve your goals in Gorgias keeps growing. We want you

Tone of voice for the chat 📣

by Angel Cereijo, Software Engineer
New feature
We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a

Chat Video sharing support 🎬

by Joris La Cancellera, Software Engineer
New feature
A picture is worth a thousand words. So what's a video worth?! 🎥 We are happy to announce the support of videos embedded in chat messages and campaigns. How does it work? You can find the share video button inside the video

Agent Availability Status in the User's Page

by Denisa Dumitru, Frontend Developer, Channels
We are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams