Gorgias Updates

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce store
BigCommerce native integration

One-click set up of Google Analytics in your help center

by Philippe Diep, Software Engineer
New feature
Hey everyone 👋 We’ve built a simple integration with Google Analytics to deliver tracking of your help center views & clicks. You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your help center
One-click set up of Google Analytics in your help center

Change in the display logic for chat & messaging tickets when auto-assignment is enabled

by Charles Jacquet
To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here “tickets” refer to “chat & messaging
Announcement

Improved email contact search

by Illia Petrov
Improvement
We have worked hard to make the email contact search faster and easier to use⚡️ It is now 3x faster, and you can search contacts using their name as well as with their email address! We hope this will help you in your daily use of Gorgias.
Improved email contact search

Greeting Message and Routing Improvements - No length limitations, more consistent message and ringing behaviors

by Teodor Zait
In the past, we have heard some customers reporting inconsistent greeting message behaviors and frustration with the greeting message length requirements. We are happy to announce that we are releasing a much-needed flow change to our
Improvement

Intent editing is back! 🏷

by Radu Simionescu, Machine Learning Manager
Improvement
The ability to adjust the detected intent on incoming messages is back, but it will only affect the results shown in your own intent statistics page and will no longer influence the intent detection system.
Intent editing is back! 🏷

Set ringing behavior from voice settings pages

by Mehdi Dellagi
We’ve heard setting a phone to ring a team at the same time or ring those agents one-by-one can be quite tricky for first-time and even experienced Gorgias users. To help make using our phone simple, you can now set ringing right from your
Improvement

Gmail conversation grouping

by Giuseppe Lumia, Software Engineer
Improvement
New feature
Smarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail
Gmail conversation grouping

Introducing chat offline! 💬✨

by Joris La Cancellera, Software Engineer
New feature
Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!
Introducing chat offline! 💬✨