Set ringing behavior from voice settings pagesWe’ve heard setting a phone to ring a team at the same time or ring those agents one-by-one can be quite tricky for first-time and even experienced Gorgias users. To help make using our phone simple, you can now set ringing right from your
Gmail conversation groupingSmarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail
Introducing chat offline! 💬✨Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!
🤖📪 New managed rule to send tracking information via emailHere comes a new managed rule! For those of you who missed it, managed rules are more accessible rules, tailored to address recurrent customer issues. These rules are managed (hence the name!) by Gorgias so you can install them with a
Introducing an offline capture of information for chat!We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business
Intents feedback removalThe intents dropdown present on ticket messages will no longer allow for providing intent feedback. Instead, it will only show the detected intents. In addition, the detected intents and other actions will collapse into a single dropdown
Auto-assignment limitsAuto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,
Articles & categories search in help center settingsWe’re excited to see that you are many to start leveraging our help center product! As your knowledge base is growing we know it can be tedious to navigate between articles & categories.🔎 That’s why we just released a new Search feature in
Web notifications are saved in your notification centerFrom now on, notifications will require the user to click or dismiss them, instead of disappearing on their own!
That means that if you you missed a notification, you can now still retrieve it in the notification center of your computer!