🤖📪 New managed rule to send tracking information via emailHere comes a new managed rule! For those of you who missed it, managed rules are more accessible rules, tailored to address recurrent customer issues. These rules are managed (hence the name!) by Gorgias so you can install them with a
Introducing an offline capture of information for chat!We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business
Intents feedback removalThe intents dropdown present on ticket messages will no longer allow for providing intent feedback. Instead, it will only show the detected intents. In addition, the detected intents and other actions will collapse into a single dropdown
Auto-assignment limitsAuto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,
Articles & categories search in help center settingsWe’re excited to see that you are many to start leveraging our help center product! As your knowledge base is growing we know it can be tedious to navigate between articles & categories.🔎 That’s why we just released a new Search feature in
Web notifications are saved in your notification centerFrom now on, notifications will require the user to click or dismiss them, instead of disappearing on their own!
That means that if you you missed a notification, you can now still retrieve it in the notification center of your computer!
Unlisted help center articles and categories👋 Hey everyone! You can now set the Help Center articles and categories visibility settings. At the moment, we offer 2 visibility options: Public or Unlisted. If an article or category is set to Public, it will be visible to everyone
Article recommendation in ChatYour shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.🤖 If you have an active chat and help center in your
Auto-assign rule from team creation🎉 You can now directly create a rule assigning tickets to the team you’ve just created Up until now, if you wanted to setup auto-assignment for your team you needed to access the rules settings, and manually build it. In order to make this