Gorgias Updates

Auto-assign rule from team creation

by Clรฉment Sirieix
New feature
๐ŸŽ‰ You can now directly create a rule assigning tickets to the team youโ€™ve just created Up until now, if you wanted to setup auto-assignment for your team you needed to access the rules settings, and manually build it. In order to make this
Auto-assign rule from team creation

Enforce Two-Factor Authentication (2FA) for all users (Admin only)

by Ionut Zamfir, Software Engineer
Recently we introduced an extra layer of security to your Gorgias account: Two-Factor Authentication (2FA) using an authenticator app. Now, as a helpdesk Admin, you can enforce it for all your users. You can do that by navigating to
New feature

New notification: New assigned ticket

by Charles Jacquet
Improvement
We have released a new notification: New assigned ticket! When using Gorgias, you will see (and hear) this notification when a ticket is assigned to you. This will hopefully help you respond faster to your customers. Quick reminder: To
New notification: New assigned ticket

Subsequent actions in quick response flows

by Roman Fayzullin
We are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chatโœจ๐Ÿ’ฌ Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the
Improvement

SMS integration

by Illia Petrov
New feature
Announcement
We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with
SMS integration

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru
Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
New feature
Improvement

Two-Factor Authentication (2FA)

by Ionut Zamfir
We are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then
New feature

New macro organizing options

by Romain Charbit
Weโ€™ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
New feature
Improvement