Gorgias Updates

Single Sign-On support

by Nicolas Faure
We are happy to announce you can now use Single Sign-On(SSO) if the option is enabled in your help desk. What does that mean? You can allow agents to access the help desk via Google or Microsoft 365 instead of always entering their email
New feature

Internal note macro action

by Victor Suo, Software Engineer
We are happy to announce that internal notes can now be directly added to tickets as macro actions! The internal note associated to the macro can be edited before the macro is sent in the collapsed area below the message:
New feature

Import/Export Macros

by Romain Charbit, Software Engineer
Managing your workflows with macros is now even easier! 🤖 You can now export your macros as a CSV file, enabling rapid visualisation of your macros content at a glance. You can also import macros from a CSV file, enabling you to import all
New feature

Gorgias Chat - Connecting to a different store

by Matthieu Bresson
We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon
Developers
Announcement
Improvement
New feature

Self-service - Detailed order tracking

by Irinel Neculita
Announcement
Improvement
We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
Self-service - Detailed order tracking

New design updates

by Nikola Mijović, Senior Software Engineer
In the last month, we released a few nifty design updates that you might have already noticed. 👀 Among others, here are some new design elements that we feature 🎨 The feedback system has received a new look(banners, alerts and
Improvement

Agents self sign-up support

by Nicolas Faure
We are happy to announce that agents can now sign-up by themselves, if the option is enabled in your help desk. What does that mean? You can authorize agents to join the help desk given that their email address come from specific domains so
New feature

Self Service in Help Center

by Robert Pamfile
We’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation
New feature

Rule library

by Mathias Ngo
We are thrilled to announce a new feature for rules! The new Rule Library comes in to help you set up your automation process with pre-made rules that are just one click away! Available from the main Rule settings page, this library
New feature