Gorgias Updates

Customer message sentiments

by Victor
Want to identify customers who need attention on social media or simply detect angry customers? You can now detect message sentiments through Gorgias rules. We currently feature six sentiments: negative positive menacing ("I will buy...
New feature

Ticket customer changed event logs

by Alex Plugaru
Improvement
It is now possible to see when a customer was changed on a ticket and by whom. Simply click on the top-right dropdown (as seen in the screenshot). If the customer was changed you should see it in the list of events:
Ticket customer changed event logs

Macros now displayed by relevance

by Charles Jacquet, ML Engineer
New feature
Happy new year everyone! The macros are now displayed by relevance instead of usage, the most relevant ones are featured at the top of the list! It takes into account multiple things, such as the message of the customer, the subject...
Macros now displayed by relevance

Display audit logs in tickets

by Samy Laumonier
You can now display audit logs directly in tickets! 1. Click on "display all events" 2. Audit logs are displayed in chronological order: The following events are supported: Rule executed Ticket assigned to a user Ticket unassigned...
New feature

Export tickets to CSV

by Jean
New feature
Hi everyone ! We just released a new feature that enables you to export tickets information into a CSV file. To use this new feature, select tickets and click on the "Export tickets" button that is under the "Apply Macro" one. You will...
Export tickets to CSV

iPad support and internal notes

by Gorgias Team
New feature
We're glad to announce that the Gorgias mobile app now supports iPad and landscape mode. We've also added support for internal notes in both phone and tablet versions of the app. Check it in action here: You can update the new version...
iPad support and internal notes

Multi-brand: Link email integrations to chat integrations

by Louis Barranqueiro
New feature
Today, we are thrilled to announce the ability to associate email integrations to chat integrations. It will enable you to choose the email integration used to send emails for unseen agents' messages and satisfaction survey associated...
Multi-brand: Link email integrations to chat integrations

🥳 Emoji in view names

by Louis Barranqueiro
Starting today, you can easily add emoji to the name of your views and make them easier to differentiate in the sidebar 😁. You can add an emoji to the name of a view by clicking on its name, then selecting an emoji and updating the view.
New feature

Magento 2 integration

by Martin
Hi there! We just released our integration with Magento 2 🎉! You can now connect your Magento 2 store with your Gorgias account. This will allow you to display customer, order, shipment and credit memo data next to tickets: To connect...
New feature