Gorgias Updates

Merge tickets

by Alex Plugaru
We're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...
New feature

New integration: smile.io + many small bug fixes and improvements

by Gorgias Team
New feature
Improvement
Bug fix
You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
New integration: smile.io + many small bug fixes and improvements

📱iOS Mobile App Beta

by Gorgias Team
Mobile apps have been the number one requested feature for a long time. It took us a while, but we released the iOS app in beta. For now, it's just the iOS app. Sorry Android users, we want to fix bugs with the iOS app first, and then...
New feature

Drag-n-drop attachments, new keyboard shortcut and agent mentions

by Gorgias Team
There are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...
Improvement

Audit logs

by Alex Plugaru
Now you can see what every team member did in Gorgias on Tickets, Tags, Macros and Views. It's useful to answer questions like: who closed the ticket or created a macro. You can find the new Audit logs page in Settings -> Team members...
New feature

Use macros on new tickets ⚡

by Martin
You can now set a requester on a ticket being created, allowing you to use macros and Shopify actions on new tickets!

We removed random animal names for anonymous chat customers 🐈

by Martin
We have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
Improvement

Disabling the away status on your chat

by Martin
You can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
New feature

HTTP Integration logs

by Alex Plugaru, Co-founder & CTO
We've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.
New feature