Gorgias Updates

Error management for HTTP step in Flows ✅

by Ricardo de Arruda, software engineer
In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the
Announcement
Improvement

Access Shopify Order Metafields from Gorgias

by Alexandru Daineanu
Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
Announcement
New feature

Calculate your Gorgias Automate savings

by Felipe Gonçalves, Product Marketing Manager
Announcement
🎉 Happy Friday! But wait, the excitement doesn't stop there! We've got some thrilling news to kick off your weekend. Yesterday, we rolled out brand-new metrics in Gorgias Statistics: Ticket Handle Time and Online Time. These metrics are

📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

by Charles Jacquet
Announcement
New feature
We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to

Campaign Library for Convert subscribers!

by Mariusz Janczyn, Software Engineer
We're excited to announce the release of Campaigns Library! Convert Subscribers now have direct access to our most successful campaign templates, directly integrated into the campaign creation flow. Now, creating impactful campaigns
Announcement
New feature

Set-up and Onboarding flows for campaigns users

by Nicolae Godina, Software Engineer
Introducing a Seamless Onboarding Experience for Campaigns! We're thrilled to unveil an enhanced onboarding journey! For Convert Subscribers we created a guided Onboarding journey ensuring you have: 1️⃣ Shopify Store Verified 2️⃣ Chat
Announcement
Improvement

🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru
We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
Announcement
New feature

We updated how tags look to give you more space to reply to customers

by Antonio Lapa
Tags have many purposes amongst which they give you an overview of what the ticket is about and for reporting purposes. Today we are introducing a change to improve your workflow when replying to tickets so that tags are less intrusive in
Announcement

Introducing conditions in Flows ↪️ 🌟

by Itay Elgazar
🚀 Introducing a new ‘Conditions’ step - to allow creation of multiple paths ↪️ Hey Gorgias Community! We’re introducing a new Conditions step in the Flow builder, which will allow you to create multiple paths based on variables. This is
Announcement