Gorgias Updates

Campaign Library for Convert subscribers!

by Mariusz Janczyn, Software Engineer
We're excited to announce the release of Campaigns Library! Convert Subscribers now have direct access to our most successful campaign templates, directly integrated into the campaign creation flow. Now, creating impactful campaigns
Announcement
New feature

Set-up and Onboarding flows for campaigns users

by Nicolae Godina, Software Engineer
Introducing a Seamless Onboarding Experience for Campaigns! We're thrilled to unveil an enhanced onboarding journey! For Convert Subscribers we created a guided Onboarding journey ensuring you have: 1️⃣ Shopify Store Verified 2️⃣ Chat
Announcement
Improvement

🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru
We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
Announcement
New feature

We updated how tags look to give you more space to reply to customers

by Antonio Lapa
Tags have many purposes amongst which they give you an overview of what the ticket is about and for reporting purposes. Today we are introducing a change to improve your workflow when replying to tickets so that tags are less intrusive in
Announcement

Introducing conditions in Flows ↪️ 🌟

by Itay Elgazar
🚀 Introducing a new ‘Conditions’ step - to allow creation of multiple paths ↪️ Hey Gorgias Community! We’re introducing a new Conditions step in the Flow builder, which will allow you to create multiple paths based on variables. This is
Announcement

Major Performance Boost in Analytics Reports 🚀

by Abdelhakim Bendjabeur, Software Engineer
Reports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted
Improvement

You can now create more than 4 ticket fields!

by Agent Experience Team
Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost
Announcement
Improvement

☄️WooCommerce Variables in Gorgias for Enhanced Customer Support

by Simone Basso
We're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows! What does this mean for you? 🔗 Enhanced Customer
Announcement
New feature

Dive into Agent's report on Voice Statistics!

by Felipe Gonçalves, Product Marketing Manager
Announcement
Get ready for some fantastic news – we've just added another cool update to the mix! Following the buzz about our Voice Statistics report, we're thrilled to introduce the Agent’s Report on Voice Statistics. It's like taking your insights to