Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Auto-phrase-completion in French

by Gorgias Team

Since we released it for the first time in English last year phrase auto-completing has been one of the most used features on Gorgias, allowing agents to save precious seconds on every message typed. We are announcing that phrase...

Auto-phrase-completion in French

View sharing

by Samy Laumonier

We just released the view sharing feature! You can now have public views (shared with everyone), shared views (shared with specific teams/users) and private views (that belong to only one user). You can edit a view's sharing options by...

Create a ticket with an internal note

Want to create a ticket to write a task for someone to do? Or log information about a customer journey directly on Gorgias? You can now do this directly on your helpdesk by creating a ticket with an internal note! Please let us know...

Create a ticket with an internal note

The new documentation of our API is now live!

by Louis Barranqueiro

We've just released the new documentation of our API! 🎉 As part of our effort to cultivate a strong developer ecosystem, we’ve rebuilt our documentation from the ground up. We've updated our documentation to ensure developers have the...

The new documentation of our API is now live!

Reactions to Facebook comments are now displayed in Gorgias

by Gorgias Team

You don't need to open Facebook anymore to see if your customer reacted to your comment. Indeed, next to the message, we now display your reaction, your customer's reaction and the total number of the other reactions made. By hovering on...

Reactions to Facebook comments are now displayed in Gorgias