Gorgias Updates

Message failure pop-up notification improvement

by Mehdi Dellagi
Improvement
We have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...
Message failure pop-up notification improvement

View sections

by Gorgias Team
New feature
We are making some changes to the views navigation sidebar. Views can now be organised in sections (collapsable groups of views). Until now you were able to see dozens of them in a single place, moving forward you will find be able to...
View sections

Display an event when unread chat messages are sent by email

by Gorgias Team
We now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...
New feature

Location of customer on Chat

by Teo
We have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...
New feature

Reply to Facebook comments via Messenger

by Mehdi Dellagi
We have released the private reply to Facebook comments feature. It is now possible to respond via Messenger to a comment on your page. A "Message" button is now available next to the comment. Clicking on the button will open a popup...
New feature

Send CSAT via Outlook/Gmail integration

by Engineering: Integrations
We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
Improvement

Improved sending Facebook Messenger messages experience

by Gorgias Team
We recently improved the experience of sending single messages in Facebook Messenger tickets! You can now: Add inline images to your Facebook Messenger replies using the button in the reply area or by pasting images from clipboard...
Improvement

Filters & Search terms in URL

by Gorgias Team
Tired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...
Improvement

New ticket merge possibilities

by Gorgias Team
We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
Improvement