Introducing our new Voice Ticket Layout! 🎉 Introducing our new and improved layout for voice tickets 🎉
🔍 Key Improvements:
Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance.
A new integration joins the party: welcome TikTok Shop! ♪🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US!
With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools.
Why should you
✨ Customize your disclaimer: The
Introducing our Native WooCommerce IntegrationWe’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users.
What can you get from the WooCommerce & Gorgias integration:
Simple Activation and Historical Data Sync: Activating the
Major upgrade: Easily embed a Help Center on your website!The Help Center has always been a powerful tool for customer self-service and automation. But it just got a massive improvement: You can now easily embed your Help Center directly on your store in just a few clicks!
Why embed your Help
Meet the rebranded Automation Add-on: Automate ⚡ We’re thrilled to announce that the Automation Add-on is now Gorgias Automate.
In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of
Ticket Fields can now be set from RulesWe are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields.
Setting a Ticket Field from a Rule
When creating or updating a rule, you will now find a new
Two new customization options for Chat!Great news! You can now customize your Chat in two new ways:
🖼️ Choose between your logo (new!) or a text title in your Chat header
🎨 Choose between solid (new!) and gradient colors for the Chat background
You spoke, we listened. We’re
One-Touch Tickets metric is back 😍We're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce