Chat Agent Avatar CustomizationMore chat customization coming your way 🎨
We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture
We have also revamped the upload section for the Company
"Hide chat" toggle moved to preferences tabWe've revamped the preferences tab for chat to provide you with a better experience.
We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier
BigCommerce Create Order action🎉🎉🎉 We’re excited to announce the launch of BigCommerce Create Order action. 🎉🎉🎉
Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one
Improved navigation in the Spotlight searchWe are bringing you some improvements to the recently released Spotlight search! 🔎
Tab order improvements
We have heard your feedback and have inverted the tab order. The Tickets tab is now the first one, and then comes the Customers
🥳 Our WhatsApp Integration is Live!🎊 We are excited to announce that we have launched our new WhatsApp integration for all customers!
You can now integrate WhatsApp in Gorgias using Gorgias-hosted or non-Gorgias phone numbers. With this new feature you can
Chat widget installation monitoring 👀We are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently.
This will offer some benefits:
The status column will now be more accurate (Online,
Introducing Automated Responses for Order Management FlowsIntroducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center!
With this powerful feature, you can now configure automated messages that will be sent to your
Chat Launcher CustomizationWe’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label
How to apply new launcher
Just go to chat integration settings and click Appearance. At the
🔍 Introducing the new search
New featureWe have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine!
We have a new interface, the spotlight search, and a more