Gorgias Updates

🥳 Emoji in view names

by Louis Barranqueiro
Starting today, you can easily add emoji to the name of your views and make them easier to differentiate in the sidebar 😁. You can add an emoji to the name of a view by clicking on its name, then selecting an emoji and updating the view.
New feature

Magento 2 integration

by Martin
Hi there! We just released our integration with Magento 2 🎉! You can now connect your Magento 2 store with your Gorgias account. This will allow you to display customer, order, shipment and credit memo data next to tickets: To connect...
New feature

Perfom actions on entire views

by Jean
New feature
We're excited to announce the ability to perform actions (closing tickets, applying a macro, and more…) on a view. When you select all the tickets of a page, you will now see a bar asking if you want to select all the tickets of the...
Perfom actions on entire views

Customer intent classification

by Victor
New feature
A few weeks ago, we have released a feature called "macro intent" allowing to label macros with the customer intent it addresses. We are now updating this concept of customer intent with a new feature. Now, each time a message is...
Customer intent classification

Instagram ads comments

by Samy Laumonier
We just released Instagram ads comments support! You can now import comments posted on your Instagram ads inside Gorgias. To enable Instagram ads comments: go in your Facebook integration's settings page, check the Enable Instagram ads...
New feature

Mobile apps improvements

by Alex Plugaru, CTO & Cofounder
Improvement
We've done some improvements in the Ticket reply area for the mobile apps. You can now leave internal notes, change channels, forward tickets and change the email recipients. Next things on the list of improvements for mobile apps...
Mobile apps improvements

Display your company's logo in your chat's header

by Martin
Hi there, We've just added a new functionality to our chat: you can now choose to display an image in your chat's header, like your company logo for example, instead of the avatar of your customer support agents: You can modify this...
New feature

Auto-responder improvements

by Martin
We've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...
Improvement

Macro intents

by Jean
New feature
Starting today, you can specify an intent on your macros to describe in which cases you use them to respond to your customers. For example when a customer asks for your exchange policy and you use a macro to respond to that you should...
Macro intents