1784901195626 📸 20/20 Vision: AI Agent can now read images sent in Chatby Audrey SalehAI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone
1779267600000 🎯 SLA Policies: Now with Tags & Ticket Field Filtering by Marko VranicWhat's New SLA policies can now be configured using tags and ticket field values. This gives you granular control over which SLA applies to which tickets. Previously, you could only say "email tickets get a
1777967618028 Cleaner queues when AI Agent hands over a chat without an emailby Emmanuel BreardThis update is for AI Agent customers using Chat with email capture set to required. What's New If you're using AI Agent on Chat with email capture set to required, the handover behavior is now smarter when a shopper hasn't shared their
1765822350179 AI Agent on SMSby Audrey Saleh, Product Manager Announcement AI Agent New feature AI Agent is now available on SMS We’re excited to introduce SMS as a new channel for AI Agent, bringing instant, intelligent support directly to the device your customers use most—no app, login, or friction required. With AI Agent on SMS,
1763400655888 Simplification of quoted textby Adrien de la TourWe’re making a minor change, improving how quoted text works when sending outbound emails from Gorgias. This change aims to simplify the email interface and prevent potential security issues related to message grouping and shared
1763394243084 AI Agent Now Suggests Replies Automatically. One Tap, No Typingby Emmanuel BreardShoppers love effortless chats — but typing long messages on mobile? Not so much. That’s why Gorgias AI Agent now suggests quick replies automatically, helping your customers keep the conversation flowing with one-tap answers instead of
1762252786625 ✨ AI Agent Can Now answer WISMO tickets when Shoppers Use the Wrong Emailby Emmanuel Breard😩 Shoppers often ask “Where’s my order?” using a different email than the one used at checkout — leaving your AI Agent unable to authenticate them. ⚡ With the new Trust System, it can now verify and assist safely — cutting handovers!
1761153475815 Save hours of manual work with AI-powered ticket field autofillby Matilda LeeManaging AI-handled tickets just got easier. AI Agent’s new ticket field autofill automatically categorizes conversations and keeps reporting accurate without needing manual work. What it does AI Agent fills the right fields for every
1760363317833 🛍️ Market-Aware Inventory Levelby Emmanuel BreardSmarter inventory filtering now ensures your AI Shopping Assistant shows only in-stock products, tailored to each shopper’s location. What’s new Per‑market inventory checks: Recommendations now respect stock availability per location
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