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Excelling in customer support is all about context. The more information you have at hand, the better you can serve your customers. That’s why we at Gorgias are laser-focused on helping leveraging your entire Ecommerce stack.

To support that mission, we’ve released a massive update to our Yotpo integration.

Now, you’ll be able to see your customer’s reviews, loyalty points, and other Yotpo analytics from inside the ticket, no matter the channel.

Now, when a customer reaches out, you’ll be able to tailor your support based on their latest reviews, number of referrals, and topics of interest.

And we’re not stopping there. We’re hard at work on the next iteration, which will allow you to see and respond to customer reviews directly in the helpdesk.