Tags have many purposes amongst which they give you an overview of what the ticket is about and for reporting purposes. Today we are introducing a change to improve your workflow when replying to tickets so that tags are less intrusive in your views.

What has changed:

• The ‘Add Tag’ button is now in a fixed place so it doesn’t shift its position as you add a new tags

• The first row of tags are always visible and you can choose to expand to view all tags

• Refined the ‘Close’ button size to better align with its surroundings