We're thrilled to introduce our Voice Analytics Drill Down! Get detailed insights into your call metrics, including average wait time, and talk time.

What metrics can I drill down on?

On the voice overview page, you can drill down on Average wait time and Average talk time

On the Voice Agents page, you can drill down on Total Calls, Inbound Answered, Inbound Missed, Outbound, and Average Talk Time.

Benefits:

• Enhanced Visibility: See which calls impact your key metrics.

• Easy Diagnostics: Quickly identify trends and issues.

Boost your productivity, and manage your teams better with our new Voice Analytics Drill Down feature.