We are happy to announce that we have released our new Twitter integration for enterprise customers! You can now receive and respond to Tweets from within the helpdesk.

Features

Our Twitter integration will allow you to receive and respond to the following types of tickets:

• Direct replies to your account’s Tweets

  

• Quote tweets of your account’s Tweets
  

  

• Tweets mentioning your account

  

Why only enterprise customers?
Because of the high cost of integrating with Twitter, we are starting with enterprise customers only.

Will other plans have access?
Yes! Over the next month and a half, we will be measuring adoption, and depending on usage, we will open it up to advanced customers.

We will also likely be opening to all customers as a paid add-on in the near future so that we can open up the opportunity for everyone!