⭐️ Tickets can now be excluded from CSAT
We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros!
We have added the
Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey from being sent to the customer when their ticket is closed. You can now exclude entire integrations, customers, tags, languages and so on from receiving a CSAT!
You can add the CSAT exclusion action to a macro and then exclude tickets manually.
Or you can create a CSAT exclusion rule: go to settings>rules and add your conditions.
Excluding an integration
Excluding teammates or certain people based on their email address
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