We are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros!

We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey from being sent to the customer when their ticket is closed. You can now exclude entire integrations, customers, tags, languages and so on from receiving a CSAT!

You can add the CSAT exclusion action to a macro and then exclude tickets manually.

Or you can create a CSAT exclusion rule: go to settings>rules and add your conditions.

Other examples:

• Excluding an integration

  

• Excluding teammates or certain people based on their email address

  

• Excluding tags