We are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields.

Setting a Ticket Field from a Rule

When creating or updating a rule, you will now find a new available action: “Set ticket field”.

After choosing the “Set ticket field” action:

  1. Select an active ticket field

  2. Select the value you want to set the field to

  3. Save the rule and you’re done!

Next time the rule runs on a ticket, its ticket field value will be automatically set!

Coming next

We are also working on a adding support to ticket fields in Macros,so stay tuned!

We hope that those new options for setting custom fields will help you in your processes!