We just released an update to our Instagram Direct Message integration, allowing you to receive GIFs and audio DMs directly in Gorgias.

Now, when a customer sends a GIF or audio message via direct message, you’ll be able to play and respond to the message directly in Gorgias.

If you have an Instagram Direct Message integration set up, try it out by sending yourself a GIF or Audio message from the Instagram platform and let us know what you think via chat or at support@gorgias.com.