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We added a new report in your statistics pages 🔥. We now offer a dashboard on detected & reported message intents!

This dashboard will allow you to track what your customers wants and needs, and detect the most recurring inquiries. It can also help you adjust your rules workflow to focus on the inquiries with the highly automation potential and better address those!

If you’re not sure what intents are, that’s fine, check-out this help docs article to find out how intents can help you automate your work in Gorgias.