We’re excited to announce that our first pre-built Actions are now available for AI Agent!

• Cancel Order in Shopify

• Edit Order Shipping Address in Shopify

These Actions will help you instantly resolve more types of requests from customers — providing a superior experience for customers while saving time for your team!

Of course, your team can control when AI Agent can perform these Actions.

AI Agent’s Actions are a true game-changer

As you know, order edits (e.g. cancellations and address updates) must be executed quickly before the order is fulfilled and changes can no longer be made.

Often, human support can’t act in time, leading to a long list of issues, including:

• Orders getting sent to the wrong address and getting lost

• Shoppers and businesses paying to reship orders

• Shoppers returning orders they meant to cancel

With Actions, AI Agent can instantly make these updates before it’s too late.

Your team is in full control

Actions in Shopify are pre-built in Gorgias, meaning your team can enable them without any API calls or technical skills. And when enabling Actions, you can control exactly how AI Agent behaves.

With Input variables, you can direct AI Agent to collect/confirm information from the shopper before performing the action.

For instance, for Edit Address, you can have the shopper confirm the new address:

With Conditions, you can tell AI Agent exactly when it should (and shouldn’t) perform the Action.

For instance, for Edit Address, you could only update the address if the order is marked unfulfilled in Shopify and was placed within the last 2 days (depending on your fulfillment window).

Stay tuned — we're hard at work building additional Actions in Shopify and other key ecommerce tools. 

Ready to build your first Action? Check out our Actions Help Doc or explore Actions in your account today!