We’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center!

This feature is available for merchants that have Automation add-on!

Enabling Self-Service in Help Center

To make use of the Self-Service feature you need to connect your Help Center to your Shopify store.

Once you successfully connected your Help Center with the Shopify store, navigate to Self-Service tab and make sure the switch is on!

Configuring the Self-Service flows

You can configure the flows via the Self-Service page in the left side navigation.



Once you’ve had a chance to try it out, please let us know what you think by chatting us via the chat icon on the bottom right of the Gorgias web app or emailing us at [email protected]