Save Time with Custom Filter Presets in Your Statistics Module

We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and access them instantly.

Work Smarter, Not Harder

• Save frequently used filter combinations with custom names

• Access your saved filters across all statistics views

Perfect For:

• Weekly performance reviews

• Custom department reporting

• Regional team analytics

• Specific product line monitoring

Getting started is simple – just set up your filters and click "Save" to create a preset. Your saved filters are now available on the right side of each report.

New statistics filters

For automate subscribers, we have introduced new Quality Management filters to help you filter reports by tickets that received specific scores for deeper data analysis. You can now filter by:

• Satisfaction Score

• Language Proficiency

• Resolution Completeness

• Communication