We are happy to introduce 2 new types of ticket fields. 🎉
The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14).
One use case could be to store the cost of returns, refunds or any other action your agents have taken.
The Yes/No field will allow you quickly mark a ticket.
One use case could be to mark whether the ticket has been escalated.
We hope this will help you in your processes!
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