New: Ticket fields in Rules
1757419033272
We’re investing heavily in making Rules more powerful, flexible, and predictable. Admins can now target Ticket field values directly in Rule conditions. When configuring your rule’s “IF” condition, you can now find a “Ticket field” option under Tickets. This gives you finer control over automations that should run when a ticket has a specific ticket field value.
How it works
Go to Settings → Ticket management→ Rules and create or edit a rule.
In the IF block, choose Ticket → Ticket fields
Pick the field you want to evaluate.
Choose an operator: contains one of or does not not contain one of or is empty
Complete the rest of your Rule configuration
Add your THEN actions and save.
We’re thrilled to bring this added functionality to you. Check it out!
Did you like this update?
Leave your name and email so that we can reply to you (both fields are optional):
