🙌 Add CC/BCC recipients

You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor!

Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e. Chat), then the entire thread will be converted to an email.

✏️ Add Internal Notes

You can now add an Internal Note action on the macro editor to further speed workflows that require internal collaboration!

On the macro editor, select the internal note icon, the same way you’d do it in the ticket message editor.