Recently, many of you asked for new interval options for sending satisfaction surveys and we heard you 🎉
In addition to previous options, you can now schedule surveys to be sent after:
5 minutes ⏱️
30 minutes ⏱️
1 hour ⏱️
4 hours ⏱️
6 hours ⏱️
8 hours ⏱️
Friendly reminder, satisfaction surveys will only be sent for closed tickets featuring:
one message from a customer and an answer from an agent
a conversation (all messages combined) longer than 250 chars
a reply from an agent, at the moment when the ticket gets closed, posted less than a week ago
Please let us know what you think about this update and what we could improve at
[email protected] or directly via our live chat available on your helpdesk!
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