Featured image for New channel: Instagram Mentions

We’ve added a new channel to our Facebook integrations! You can now get your Instagram page mentions in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable Instagram mentions.

After that, Gorgias will create a ticket for each @mention in someone else's post description, top-level comments and replies, under the new channel Instagram mentions.

Note that tickets will not be created if the post on which the @mention appears belongs to an account that is private and that you’re not connected with.